topic Re: Ad Skipping in Account & Billing

Ad Skipping

Pennywise — Tue, 22 Sep 2026 12:31:10 GMT

We cancelled ad skipping 2 or 3 months ago, but Sky is still charging us for it. Trying to use the chat is pointless; talking to a bot that is no help at all. I need someone from Sky to contact me, and trying to call someone is impossible, so this is my last hope.

Re: Ad Skipping

GD1 — Tue, 22 Sep 2026 12:34:17 GMT

@Pennywise Does ad skipping still show here https://www.sky.com/mysky/tv/home-setup and if so does it allow you to remove it.

Re: Ad Skipping

Pennywise — Tue, 22 Sep 2026 18:45:44 GMT

It shows that I can add it, and when watching TV, if I try to skip ads, it says I need to upgrade to skip ads. Not happy they are taking money like this.

Re: Ad Skipping

MarkGoldsmith — Wed, 23 Sep 2026 08:00:47 GMT

@Pennywise wrote:
It shows that I can add it, and when watching TV, if I try to skip ads, it says I need to upgrade to skip ads. Not happy they are taking money like this.

If it shows you can add it, then would imply its not currently active on your account.

Does your latest bill definitely show a line item for Ad skipping?

Re: Ad Skipping

Pennywise — Wed, 23 Sep 2026 09:36:44 GMT

Yes, it shows we are being charged for ad skipping at 6.00 a month.

Re: Ad Skipping

Pennywise — Wed, 23 Sep 2026 09:40:11 GMT

Re: Ad Skipping

Pennywise — Mon, 28 Sep 2026 20:44:25 GMT

So the forums are worthless as well; I get asked a bunch of questions by people who don't work for Sky, and get nothing from Sky while they steal my money. It's time to leave Sky, I believe..