https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/5377306#M305095 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4790063">@Annaliese2</a>&nbsp;</P> <P>That will depend on how recently the credit was added to your account. If may not have been on there when this bill was generated.&nbsp;</P> <P><SPAN><BR />Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.</SPAN></P> Wed, 23 Sep 2026 06:29:48 GMT Daniel0210 2026-09-23T06:29:48Z https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/5377299#M305094 <P>Hi I have £189 credit in place but sky have tried taking £229 from my direct debit can they not just use the credit and collect the remainder? So annoying just trying to speak to a human also all you get is bots&nbsp;</P> Wed, 23 Sep 2026 06:16:18 GMT https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/5377299#M305094 Annaliese2 2026-09-23T06:16:18Z https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/5377306#M305095 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4790063">@Annaliese2</a>&nbsp;</P> <P>That will depend on how recently the credit was added to your account. If may not have been on there when this bill was generated.&nbsp;</P> <P><SPAN><BR />Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.</SPAN></P> Wed, 23 Sep 2026 06:29:48 GMT https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/5377306#M305095 Daniel0210 2026-09-23T06:29:48Z