topic Setvice in Account & Billing

Setvice

Jamesglavin_ — Tue, 22 Sep 2026 17:35:53 GMT

What do I need to pay now and on 1/10, to reactivate my service

Re: Setvice

Daniel0210 — Tue, 22 Sep 2026 17:37:02 GMT

@Jamesglavin_
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Setvice

Jamesglavin_ — Tue, 22 Sep 2026 17:38:31 GMT

If can call to advise

Re: Setvice

Daniel0210 — Tue, 22 Sep 2026 17:44:47 GMT

@Jamesglavin_

As stated above…

any calls to Sky will only prompt you to pay.

Re: Setvice

caesarome — Tue, 22 Sep 2026 19:19:46 GMT

@Jamesglavin_

Is the 1st October your usual billing date ?

If not what does this message actually say ?

Re: Setvice

DaveDrizen — Tue, 22 Sep 2026 19:05:04 GMT

@Jamesglavin_ wrote:
What do I need to pay now and on 1/10, to reactivate my service

As stated you need to pay the full outstanding amount plus reset up a continuous payment method before Sky will reinstate vyiurcsevice. Also if you new months payment is due within 2 weeks you will need to make that payment as well.

It won't make any difference if you make payments now or on 1 October, your service be restored untill the amount outstanding is paid in full plus the actions I have said above.
As also stated in other post you are unable to contact Sky untill the above is done, as trying will just be meet with message telling you to make payment.