topic Re: Billed for sky q and streaming in Account & Billing

Billed for sky q and streaming

spursboy65 — Tue, 22 Sep 2026 17:18:02 GMT

Changed to sky stream on the 24 of august but q box wasn't cancelled so have been charged for both I rung billing on the 18 of September and was told it hadn't been cancelled so I would have to wait 14 days for q box to be turned off but haven't received any confirmation

Re: Billed for sky q and streaming

caesarome — Tue, 22 Sep 2026 17:22:14 GMT

@spursboy65

Are you seeing another bill this month for Sky Q or does this bill show a credit ?

Re: Billed for sky q and streaming

spursboy65 — Tue, 22 Sep 2026 17:23:35 GMT

No still showing both

Re: Billed for sky q and streaming

caesarome — Tue, 22 Sep 2026 17:25:13 GMT

@spursboy65

I would call them again about this and if you again get no where fill in this form to register a complaint:

https://www.sky.com/help/complaints

Re: Billed for sky q and streaming

spursboy65 — Tue, 22 Sep 2026 17:25:53 GMT

Ok thank you

Re: Billed for sky q and streaming

DaveDrizen — Tue, 22 Sep 2026 17:34:08 GMT

@spursboy65 wrote:
Changed to sky stream on the 24 of august but q box wasn't cancelled so have been charged for both I rung billing on the 18 of September and was told it hadn't been cancelled so I would have to wait 14 days for q box to be turned off but haven't received any confirmation

If you have changed to Sky stream from Sky Q your Sky Q service should automatically stoped and cancelled when you activated your stream service. You should not be able to have both services at the same time as Sky do not allow that at the same address.

So no you should contact Sky and find out why that has no happened and why your Sky Q is still active and you should not have to wait 14 days before it's cancelled if your sky Q in now still active they should switch off and cancel your Sky Q almost immediately, may be within a couple of horse at the most as it should be under Sky own rules. And as it quite clearly a error on Skys system you should be credited for any period that you have been charged for Sky Q after activating Sky Sky stream.