topic Re: Sky customer service is appalling. in Account & Billing

Sky customer service is appalling.

SKW96 — Tue, 22 Sep 2026 16:09:45 GMT

SKY is a joke!!! Took broadband and TV and they think it's acceptable to try and charge me 3 times the amount of my contract. What's even better is the broadband doesn't work! I've called the call center where they just put you on hold for 30 minutes at a time and hang up on you! To then be told yeah no one can talk to you, you will get an email ... It's appalling!!! Il be taking this much further to the ombudsman about being charged incorrectly and having a service that doesn't work!

Re: Sky customer service is appalling.

Daniel0210 — Tue, 22 Sep 2026 16:15:32 GMT

@SKW96
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Have you checked the bill dates? Does it cover longer that the normal month? The first couple of bills are generally higher due to the dates they cover. Check future bills to see if that is the amount you're expecting.

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You can make a complaint via the methods in this link.

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky will aim to resolve it in 10 days but really they have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Sky customer service is appalling.

Mark39 — Tue, 22 Sep 2026 16:17:14 GMT

@SKW96 wrote:

...Il be taking this much further to the ombudsman about being charged incorrectly and having a service that doesn't work!

You'll need to work through Sky's complaints process first: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky customer service is appalling.

matty54 — Tue, 22 Sep 2026 17:12:07 GMT

No surprise here. Sky customer service is beyond awful at the moment