topic Re: Sky Broadband Refund in Account & Billing

Sky Broadband Refund

SetulAcharya — Tue, 22 Sep 2026 08:18:51 GMT

Got deducted through Direct Debit after cancellation.

More than 2 months - havent received refudn of it .

As per sky they have processed refund. and my bank dont have any upcoming payments.

Re: Sky Broadband Refund

GD1 — Tue, 22 Sep 2026 08:22:23 GMT

@SetulAcharya Does a credit show on the account? Did you leave your direct debit in place?

Re: Sky Broadband Refund

SetulAcharya — Tue, 22 Sep 2026 08:24:48 GMT

Yes it shows and debit card details in place. I asked in chat whether I need to active DD or card details would be okay. Got response Card details would be okay

Re: Sky Broadband Refund

caesarome — Tue, 22 Sep 2026 08:39:09 GMT

@SetulAcharya

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Broadband Refund

SetulAcharya — Tue, 22 Sep 2026 11:13:12 GMT

No one is came through yet and very bad expirience on Customer support on call

Re: Sky Broadband Refund

Daniel0210 — Tue, 22 Sep 2026 11:21:04 GMT

@SetulAcharya

You need to be patient. It hasn't been 3 hours yet.

Re: Sky Broadband Refund

SetulAcharya — Tue, 22 Sep 2026 11:22:14 GMT

I am waiting for refund since 2 months 😆

You want more patience.

Re: Sky Broadband Refund

Daniel0210 — Tue, 22 Sep 2026 11:26:23 GMT

@SetulAcharya
The Community is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting yet but the private chat that was arranged for you at 0938 this morning will be with a Sky staff member. You only brought it to our attention this morning.

Re: Sky Broadband Refund

Brill+Gill — Tue, 22 Sep 2026 12:12:51 GMT

Thanks for escalating this @Daniel0210. We’ve sent @SetulAcharya an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.