topic Re: Refund in Account & Billing

Refund

Mmmm2 — Tue, 22 Sep 2026 08:12:32 GMT

Sky has charged me even though I cancelled one month before the payment direct debit date. How do I get a refund?

Re: Refund

GD1 — Tue, 22 Sep 2026 08:13:34 GMT

@Mmmm2 Is there a credit on the account? Is your payment method still in place?

Re: Refund

Daniel0210 — Tue, 22 Sep 2026 08:57:25 GMT

@Mmmm2 wrote:

Sky has charged me even though I cancelled one month before the payment direct debit date.

@Mmmm2

Just checking you received an email from Sky acknowledging the cancellation?

Re: Refund

Mmmm2 — Tue, 22 Sep 2026 11:05:09 GMT

Yes. I received a sorry you are leaving 4th August. Sky took payment 9 th August then again 9th of September. The new broadband was installed 7th of September. How do I get a refund? There is no way of getting in touch with them

Re: Refund

Daniel0210 — Tue, 22 Sep 2026 11:10:57 GMT

@GD1 wrote:

@Mmmm2 Is there a credit on the account? Is your payment method still in place?

@Mmmm2
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Refund

Mmmm2 — Tue, 22 Sep 2026 12:50:45 GMT

I have looked at the account and there is a predicted payment in October for -monthly amount. The monthly amount negative. What does that mean. I have never looked at predicted payments before it is unclear to me. Please advice if anyone knows.

Re: Refund

caesarome — Tue, 22 Sep 2026 12:59:17 GMT

@Mmmm2

A negative amount is a credit so money that is owed to you.