topic Re: Account credit refund in Account & Billing

Account credit refund

shalzak1 — Fri, 04 Sep 2026 13:45:42 GMT

Hi, I set up card payments and completely forgot and manual payment as well. I am looking to get the credit refunded, how do I go about this. TIA

Re: Account credit refund

Daniel0210 — Fri, 04 Sep 2026 13:51:20 GMT

@shalzak1
Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would recommend NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Account credit refund

shalzak1 — Sun, 06 Sep 2026 11:45:24 GMT

Thank you for your reply. I would like to initiate the credit to be refunded.

Re: Account credit refund

shalzak1 — Sun, 06 Sep 2026 11:46:31 GMT

Also, I can confirm that it showing as credit.

Re: Account credit refund

Daniel0210 — Sun, 06 Sep 2026 11:48:36 GMT

@shalzak1
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account credit refund

arcadeavenger — Sun, 06 Sep 2026 11:50:27 GMT

Thanks for escalating this @Daniel0210. We’ve sent @shalzak1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: Account credit refund

Kate288 — Mon, 07 Sep 2026 15:20:09 GMT

I overpaid by £36 which is showing as credit on my account, how do I get this refunded?

Re: Account credit refund

caesarome — Mon, 07 Sep 2026 15:28:09 GMT

We can escalate your post to Sky about this if you want as they will then contact you via a private chat messsge on here ?

Re: Account credit refund

Kate288 — Mon, 07 Sep 2026 15:40:18 GMT

Yes please

Re: Account credit refund

caesarome — Mon, 07 Sep 2026 15:50:17 GMT

@Kate288

I don't know if you did, but if you made a manual payment there is no need to as Sky should be taking it automatically from you via whatever payment details you setup on your account.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account credit refund

-Heather- — Mon, 07 Sep 2026 16:55:11 GMT

Hi @caesarome, thanks for making us aware of this. I'll send @Kate288 an invite now so we can assist further. Thanks, Heather

Re: Account credit refund

Eleanor99 — Mon, 21 Sep 2026 16:30:07 GMT

Hi, I paid my broadband bill instead of my mobile and my account is now in credit . Can I get this refunded please.

Re: Account credit refund

Daniel0210 — Mon, 21 Sep 2026 16:54:21 GMT

@Eleanor99
You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Account credit refund

WhitneyHam — Tue, 22 Sep 2026 00:04:39 GMT

Hi, I am awaiting a credit refund however I cancelled both my Sky direct debits last month when the last payments were made. Please can you forward this to the messaging team?

Thanks,

Whitney

Re: Account credit refund

WhitneyHam — Tue, 22 Sep 2026 00:12:15 GMT

I can confirm that both my Sky Streaming TV and Broadband are both showing in credit, but I am unsure when I will be refunded for this.

Thanks,

Whitney

Re: Account credit refund

Daniel0210 — Tue, 22 Sep 2026 03:23:04 GMT

@WhitneyHam
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account credit refund

LauraMac38 — Tue, 22 Sep 2026 08:34:42 GMT

Hi @Daniel0210 for escalating this. We’ve sent @WhitneyHam an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.