topic Re: Change phone number associated with 2FA in Account & Billing

Change phone number associated with 2FA

anonymous234 — Mon, 21 Sep 2026 17:37:31 GMT

I need to change the phone number that is associated with my SkyID on my account. When I click the link for two-step verification on the SkyID profile page it doesn't take me anywhere? Anyone know how to access this page to change the phone number that is linked.

I have tried phoning but just get sent links for irrelevant information, got through to customer services once but they disappeared mid call. Any help is much appreciated.

Re: Change phone number associated with 2FA

Mark39 — Mon, 21 Sep 2026 17:52:23 GMT

@anonymous234 when you sign in the first and last two digits of the mobile number the Verification Code will be sent to are displayed on screen. Are they correct?

Re: Change phone number associated with 2FA

anonymous234 — Mon, 21 Sep 2026 17:58:09 GMT

No, it's my daughters phone number for some reason. So I can get into the account by nagging my daughter for the code but it's obviously very frustrating. I want it associated with my phone number as it's my account.

Re: Change phone number associated with 2FA

caesarome — Mon, 21 Sep 2026 18:20:19 GMT

@anonymous234

Does this help:

https://id.sky.com/mfa/manage

Re: Change phone number associated with 2FA

Mark39 — Mon, 21 Sep 2026 19:05:18 GMT

@anonymous234 this explains how to change your number. It means a final code being sent to your daughter's mobile, then allowing you to change the number: https://www.sky.com/help/sky-yahoo-mail/two-step-verif/articles/two-step-verification

It's intended for Sky Yahoo Mail, but may work as well for your Sky ID.

Re: Change phone number associated with 2FA

GoldTiger — Mon, 21 Sep 2026 20:07:00 GMT

Yes thank you! Not sure why, but the “Manage two-step verification” button on the Sky ID page doesn’t seem to have a working link attached to it.