topic Re: Deadlock lock in Account & Billing

Deadlock lock

77ajs — Mon, 21 Sep 2026 13:37:31 GMT

I've been mis sold a contract by sky and I'm trying .to get a deadlock letter so I can raise a case with CISAS- easier said then done- anyone for any tips

Re: Deadlock lock

Daniel0210 — Mon, 21 Sep 2026 13:38:59 GMT

@77ajs

Have you made an official complaint? The deadlock letter can be requested if it's not resolved after 6 weeks.

Re: Deadlock lock

MightyQuinn — Mon, 21 Sep 2026 13:39:30 GMT

@77ajs wrote:
I've been mis sold a contract by sky and I'm trying .to get a deadlock letter so I can raise a case with CISAS- easier said then done- anyone for any tips

Hi @77ajs Has it been 6 weeks since you registered a formal complaint?

Re: Deadlock lock

77ajs — Mon, 21 Sep 2026 13:49:41 GMT

No just two but Thier after sales service is woeful

Re: Deadlock lock

Daniel0210 — Mon, 21 Sep 2026 13:51:40 GMT

@77ajs

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky will aim to resolve it in 10 days but really they have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/