topic Re: Refund requested for Direct Debit taken after extension agreement in Account & Billing

Refund requested for Direct Debit taken after extension agreement

Naila_Rod — Mon, 21 Sep 2026 04:37:04 GMT

Hello,

I recently spoke with a Sky representative who agreed that my payment for this month could be deferred until next month instead. However, the Direct Debit request was still sent to my bank, and because the funds happened to be in my account, the payment was processed.

This has left me in financial difficulty for the rest of the month. I can see that the money is currently sitting as a credit on my Sky account, but I need this manually reversed and refunded back to my bank account as soon as possible. The amount was for £161.49.

Could an advisor please drop me a private message here to get this processed? Thank you!

Re: Refund requested for Direct Debit taken after extension agreement

caesarome — Mon, 21 Sep 2026 04:50:35 GMT

@Naila_Rod wrote:

I recently spoke with a Sky representative who agreed that my payment for this month could be deferred until next month instead.

I'm not sure what they told you or even did as usually this isn't possible no matter what they told you.

@Naila_Rod wrote:

I can see that the money is currently sitting as a credit on my Sky account,

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It will be sometime after 8am that you will be contacted about this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund requested for Direct Debit taken after extension agreement

Brill+Gill — Mon, 21 Sep 2026 12:13:42 GMT

Thanks for escalating this @caesarome. We’ve sent @Naila_Rod an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.