topic Re: My bill in Account & Billing

My bill

Jaderoderick — Thu, 17 Sep 2026 12:16:59 GMT

My account is in credit 91.26 id like it refunding back to my account

Re: My bill

Daniel0210 — Thu, 17 Sep 2026 12:19:31 GMT

Hi @Jaderoderick
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

🔹

What's this credit for? Have you recently cancelled a subscription?

Re: My bill

PandJ2020 — Thu, 17 Sep 2026 12:19:43 GMT

@Jaderoderick wrote:
My account is in credit 91.26 id like it refunding back to my account

How did it get into credit? (As it may not be refundable)

Re: My bill

Jaderoderick — Thu, 17 Sep 2026 12:22:05 GMT

Overpaid my bill

Re: My bill

Daniel0210 — Thu, 17 Sep 2026 12:25:22 GMT

@Jaderoderick
You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: My bill

Jaderoderick — Thu, 17 Sep 2026 12:27:21 GMT

Yes i would like it refunding please

Re: My bill

Daniel0210 — Thu, 17 Sep 2026 12:28:50 GMT

@Jaderoderick
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: My bill

Danz994 — Thu, 17 Sep 2026 12:37:17 GMT

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @Jaderoderick an invite now and we can assist further. Thanks, Danielle

Re: My bill

Jaderoderick — Thu, 17 Sep 2026 12:39:06 GMT

Ok thank you

About a refund

Jaderoderick — Mon, 21 Sep 2026 10:04:10 GMT

I want to know if the refund of 91.16 has been sent back to my bank as its gone of my credit now

Re: About a refund

Daniel0210 — Mon, 21 Sep 2026 10:09:38 GMT

@Jaderoderick

If the private chat with the Community Messaging Team results in the refund being sent to your bank that will take 3-5 WORKING days. As the chat only started on 17th of September, if the process was commenced immediately today is the second working day.

Re: About a refund

Mark39 — Mon, 21 Sep 2026 10:13:00 GMT

@Jaderoderick wrote:
I want to know if the refund of 91.16 has been sent back to my bank as its gone of my credit now

@Jaderoderick that would be consistent with the refund having been processed and on its way to your bank.

Re: My bill

Jaderoderick — Mon, 21 Sep 2026 10:14:53 GMT