topic Re: Restore account in Account & Billing

Restore account

Timdarno72 — Fri, 18 Sep 2026 19:47:05 GMT

Paid my bill late due to me being hospital for 8 weeks and it said you will b back up and running withun 2hrs its been 3hrs and still no sky plz help

Re: Restore account

GD1 — Fri, 18 Sep 2026 19:48:23 GMT

@Timdarno72 Your not talking to Sky Customer services we are customers here. No one can restore your account.

Re: Restore account

mikealanr — Fri, 18 Sep 2026 20:40:13 GMT

Hi @Timdarno72

As @GD1 indicated we are fellow customers here on the community. But before services are restored the payment needs to clear with sky and you must set up a continuous payment method.

If you have done this try the troubleshooting steps outlined here: https://www.sky.com/help/articles/missed-payments-sky-glass

Or contact sky for further assistance.

MikeAlanR

Re: Restore account

Daniel0210 — Sat, 19 Sep 2026 06:33:58 GMT

@Timdarno72

If your services are still not restored it's likely to be that the payment has not yet reached Skys account, so it could be the beginning of next week now as payments aren't processed over a weekend.