Credit refund delayed since switching on 13th July

Anil13 — Fri, 18 Sep 2026 11:37:03 GMT

Hello,

I switched my services to a new provider on 13 July 2026. My account is currently in credit, but I have still not received my refund.

Since it has been more than 6 weeks, could a community Superuser please escalate this thread to the Sky Messaging Team so someone can look into my account and process this refund for me?

Thank you.

Re: Credit refund delayed since switching on 13th July

Daniel0210 — Fri, 18 Sep 2026 11:51:41 GMT

@Anil13
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

Before we can escalate it to Sky please confirm that your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

topic Credit refund delayed since switching on 13th July in Account & Billing

Credit refund delayed since switching on 13th July

Re: Credit refund delayed since switching on 13th July