Double payment

Pollytee1960 — Fri, 18 Sep 2026 06:38:28 GMT

Hi, I'm new to this community so hello! I was persuaded to add an existing Netflix account to Sky who said I didn't need to do anything as they would sort payment etc. I've now been charged by both Sky and Netflix who say nothing has been done but my Sky account shows it activated so I'm confused!

Thanks

Re: Double payment

Allan95 — Fri, 18 Sep 2026 07:52:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Double payment in Account & Billing

Double payment

Re: Double payment