https://helpforum.sky.com/t5/Account-Billing/No-web-chat/m-p/5372412#M304508 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4059603">@Wheeler1984</a>&nbsp;wrote:<BR /> <P>I have been struggling to find a web chat to speak to a Sky advisor to no avail. I am currently in Spain so calling is not an option due to the high calls charges. There is an investigation on my account after an advisor messed up my account and gave discounts that didn't exist. Now I get emails saying act now or I'll face cancellation charges. Not even an email address to contact Sky. Everything directs me to call them. Stress I do not need when on holiday and when Sky cannot get their act together and sort the issue at hand first.&nbsp;<BR /><BR /></P> <P><STRONG>Can a Sky advisor contact me via email, please?&nbsp;</STRONG></P> <HR /></BLOCKQUOTE> <P>No, Sky don't use email as a form of contact, so no one at Sky will contact you by email,&nbsp; &nbsp;aslo no one at Sky would even know who you are or your contact details!</P> <P>&nbsp;</P> <P>Have you tried contacting them via social media, links are at the bottom of this page.</P> Thu, 17 Sep 2026 09:55:40 GMT GD1 2026-09-17T09:55:40Z https://helpforum.sky.com/t5/Account-Billing/No-web-chat/m-p/5372409#M304507 <P>I have been struggling to find a web chat to speak to a Sky advisor to no avail. I am currently in Spain so calling is not an option due to the high calls charges. There is an investigation on my account after an advisor messed up my account and gave discounts that didn't exist. Now I get emails saying act now or I'll face cancellation charges. Not even an email address to contact Sky. Everything directs me to call them. Stress I do not need when on holiday and when Sky cannot get their act together and sort the issue at hand first.&nbsp;<BR /><BR /></P><P>Can a Sky advisor contact me via email, please?&nbsp;</P> Thu, 17 Sep 2026 09:50:58 GMT https://helpforum.sky.com/t5/Account-Billing/No-web-chat/m-p/5372409#M304507 Wheeler1984 2026-09-17T09:50:58Z https://helpforum.sky.com/t5/Account-Billing/No-web-chat/m-p/5372412#M304508 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4059603">@Wheeler1984</a>&nbsp;wrote:<BR /> <P>I have been struggling to find a web chat to speak to a Sky advisor to no avail. I am currently in Spain so calling is not an option due to the high calls charges. There is an investigation on my account after an advisor messed up my account and gave discounts that didn't exist. Now I get emails saying act now or I'll face cancellation charges. Not even an email address to contact Sky. Everything directs me to call them. Stress I do not need when on holiday and when Sky cannot get their act together and sort the issue at hand first.&nbsp;<BR /><BR /></P> <P><STRONG>Can a Sky advisor contact me via email, please?&nbsp;</STRONG></P> <HR /></BLOCKQUOTE> <P>No, Sky don't use email as a form of contact, so no one at Sky will contact you by email,&nbsp; &nbsp;aslo no one at Sky would even know who you are or your contact details!</P> <P>&nbsp;</P> <P>Have you tried contacting them via social media, links are at the bottom of this page.</P> Thu, 17 Sep 2026 09:55:40 GMT https://helpforum.sky.com/t5/Account-Billing/No-web-chat/m-p/5372412#M304508 GD1 2026-09-17T09:55:40Z