topic Re: Outstanding bill glitch in Account & Billing

Outstanding bill glitch

Bigcarl28 — Thu, 17 Sep 2026 02:33:42 GMT

I don't have any outstanding bills on my Sky account but when I.go go try and upgrade a service or look into getting a new device etc I get thrown a message stating I need to settle my outstanding bills first, but I don't have one to settle. Google suggested paying £1.00 to make your account in credit but this didn't work. I've tried speaking to Sky via chat and I was just told it's a known issue but wasn't told if could be fixed. Can anyone help?

Re: Outstanding bill glitch

Brill+Gill — Thu, 17 Sep 2026 07:51:56 GMT

Hi @Bigcarl28, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141