topic Re: Online chat in Account & Billing

Online chat

Sammie11 — Wed, 16 Sep 2026 17:30:23 GMT

How do I get in touch with sky online?

it says it's 24 hours, yet I press the button and nothing happens!

Re: Online chat

daveNOS — Wed, 16 Sep 2026 17:36:27 GMT

@Sammie11 wrote:
How do I get in touch with sky online?

it says it's 24 hours, yet I press the button and nothing happens!

@Sammie11 Sky support is not available 24 hours a day, the online chat service is only available Mon-Sun 08:00-20:30 and thats only when its not busy(when it is it will show as unavailable).

The community here may be able to asisst if you feel comfortable saying what you want to contact Sky about(certain issue can even be dealt with by the few Sky staff here via escalation from the superusers).

Re: Online chat

Sammie11 — Wed, 16 Sep 2026 17:42:46 GMT

Oh I see, sorry it came up with 24/7 on mine so I was confused.

I am wanting to remove sky tv and just have internet.

my sky box has been saying there is no signal for months. I have reported it but nothing came from it. Because I've got smart tv's and don't watch actual tv anymore I feel like I'm paying more than I should be

Re: Online chat

MarkGoldsmith — Thu, 17 Sep 2026 07:44:50 GMT

@Sammie11 wrote:
Oh I see, sorry it came up with 24/7 on mine so I was confused.

I am wanting to remove sky tv and just have internet.

my sky box has been saying there is no signal for months. I have reported it but nothing came from it. Because I've got smart tv's and don't watch actual tv anymore I feel like I'm paying more than I should be

@Sammie11 are you still inside your minimum term for your TV subscription, as if you are Sky may refuse the early termination request ( or charge early termination fees)? Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave . If you cancel successfully you should receive a confirmation email from Sky.