topic Re: Discuss my sky package in Account & Billing

Discuss my sky package

Silverfox60 — Wed, 16 Sep 2026 13:20:51 GMT

Call me please ChrisOverd

Re: Discuss my sky package

Mark39 — Wed, 16 Sep 2026 13:25:30 GMT

@Silverfox60 Sky won't call you. They don't know who you are from your post here. But you can call them.

Re: Discuss my sky package

Daniel0210 — Wed, 16 Sep 2026 13:27:36 GMT

@Silverfox60

🟢📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

♦️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

Re: Discuss my sky package

MightyQuinn — Wed, 16 Sep 2026 14:27:29 GMT

Hi @Silverfox60 Please see Welcome below for information about this public community forum.

Re: Discuss my sky package

ozzy2009 — Thu, 17 Sep 2026 09:59:06 GMT

.to change my package

I cant afford £170 so I want to package I'm a pension I'm 76 years old I have got ILD terminal lung disease I have to have oxygen. when I walk. I dont Know how long i have got left i might not be here for Christmas

@Silverfox60
Call me please ChrisOverd

Re: Discuss my sky package

Daniel0210 — Thu, 17 Sep 2026 10:17:00 GMT

@ozzy2009

You haven't said which service; TV, Broadband, both?

It will involve either negotiating a new discount if yours has expired or in the case of a TV subscription, potentially removing a part of your current package.

Re: Discuss my sky package

MightyQuinn — Thu, 17 Sep 2026 10:25:53 GMT

@ozzy2009 wrote:

.to change my package
I cant afford £170 so I want to package I'm a pension I'm 76 years old I have got ILD terminal lung disease I have to have oxygen. when I walk. I dont Know how long i have got left i might not be here for Christmas
@Silverfox60
Call me please ChrisOverd
N
P

Hi @ozzy2009 I am just checking that you know that you are not talking to Sky here on this public community forum. This is not Sky customer services. If you want to change your package, then you will have to contact Sky, not just other customers.