topic Re: Sky Whatsapp in Account & Billing

Sky Whatsapp

Kodi2026 — Wed, 16 Sep 2026 11:31:28 GMT

This morning so far, I have been dealing with sky just to ask a qusstion about a letter that i received in the post. I have been over and back since 9:20 with the same person. This person keeps asking the same questions about account varification and they still have not addressed my question. What kind of interview processs does sky have to give these people jobs. Its bananas!

Re: Sky Whatsapp

Daniel0210 — Wed, 16 Sep 2026 11:53:06 GMT

@Kodi2026 wrote:

This person keeps asking the same questions about account varification and they still have not addressed my question.

@Kodi2026

With any contact with Sky; calling, chats, escalation chat etc they have to be satisfied they are talking to the account holder which necessitates you getting through the security questions.

Re: Sky Whatsapp

Kodi2026 — Wed, 16 Sep 2026 12:05:32 GMT

If you like I can share the entire chat with you and you can make up your own mind?

Re: Sky Whatsapp

Daniel0210 — Wed, 16 Sep 2026 12:08:20 GMT

No thanks.

Re: Sky Whatsapp

MightyQuinn — Wed, 16 Sep 2026 13:18:41 GMT

@Kodi2026 wrote:
This morning so far, I have been dealing with sky just to ask a qusstion about a letter that i received in the post. I have been over and back since 9:20 with the same person. This person keeps asking the same questions about account varification and they still have not addressed my question. What kind of interview processs does sky have to give these people jobs. Its bananas!

Hi @Kodi2026 I wasn't aware that Sky non-business uses WhatsApp for general chats or enquiries. How was this chat instigated? Scammers sometime use WhatsApp pretending to be Sky.