topic Re: Refund not received in Account & Billing

Refund not received

Karen447 — Wed, 16 Sep 2026 11:38:15 GMT

I spent 4 hours, YES 4 hours, communicating with Sky ( check my account) regarding you overcharging me for my package from April to July 2026.
you finally agreed to the error and informed me that the refund would be reflected in my account. It is not and no credit has been given. Can you please check and refund immediately

many thanks

Karen Connolly

Re: Refund not received

GD1 — Wed, 16 Sep 2026 11:39:59 GMT

@Karen447 wrote:

I spent 4 hours, YES 4 hours, communicating with Sky ( check my account) regarding you overcharging me for my package from April to July 2026.
you finally agreed to the error and informed me that the refund would be reflected in my account. It is not and no credit has been given. Can you please check and refund immediately

many thanks

Karen Connolly

No, we can't do what you're requesting as we are customers like you, you're not contacting Sky customer services. https://helpforum.sky.com/t5/Members/ct-p/members

Re: Refund not received

Daniel0210 — Wed, 16 Sep 2026 11:56:26 GMT

@Karen447

You didn’t say how long ago you spoke to Sky. It's likely to take a number of days before any credit shows on future bills.