topic Re: Service no longer required in Account & Billing

Service no longer required

LesleyHart — Sat, 12 Sep 2026 00:07:40 GMT

My Sky app shows that I am in credit, I no longer need Sky streaming or any other services. I keep getting emails asking me to reinstate. I have only a sky glass TV which is fully paid? How do I get the credit.

Re: Service no longer required

GD1 — Sat, 12 Sep 2026 02:41:21 GMT

@LesleyHart To confirm you have fully cancelled your TV subscription and not just your payment method?

Re: Service no longer required

Chrisee — Sat, 12 Sep 2026 06:15:57 GMT

@LesleyHart Sky can only pay a credit to your bank if the payment authorisation is still in place. Otherwise you will have to ring them and ask for a cheque to be sent which will take much longer.

Re: Service no longer required

LesleyHart — Wed, 16 Sep 2026 05:13:59 GMT

Yes I have no services with Sky apart from the TV - MySky app says I am in credit and yet I get emails and notifications to re-instate the service and shows that I am due £60.00? Doesn't make any sense at all.

Re: Service no longer required

LesleyHart — Wed, 16 Sep 2026 05:15:23 GMT

I am overseas and do not have the ability to call them and wait on the line for the whole messaging that takes 20 mins before you can actually speak to a real human.

Re: Service no longer required

Daniel0210 — Wed, 16 Sep 2026 06:29:53 GMT

@LesleyHart wrote:

Yes I have no services with Sky apart from the TV

@LesleyHart

Your post is still confusing. You may have paid off the actual Glass TV but have you also cancelled the TV subscription- and received an email from Sky acknowledging the cancellation?

Re: Service no longer required

Jen_out_of_Jen — Wed, 16 Sep 2026 08:49:56 GMT

Hi @LesleyHart, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141