topic Account in Account & Billing

Account

Indy1 — Tue, 15 Sep 2026 23:38:15 GMT

Why have i not received a full discount on my account as promised in a telephone call to sky new contract 47.50 but extra discount bringing it down to 27.00 this is not showing on invoice paying 47.50

Re: Account

Daniel0210 — Wed, 16 Sep 2026 04:07:28 GMT

@Indy1

Have you checked future bills? Do they reflect the amount you are expecting?

Re: Account

ProbsSteph — Wed, 16 Sep 2026 11:39:47 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141