topic Re: how do I contact sky in Account & Billing

how do I contact sky

davidsmudger — Tue, 15 Sep 2026 16:07:47 GMT

Ive been with sky 27 years - I was out of contract and the bill for broardband and TV has gone to £243.99 a month. I contacted Sky through the only way I could find - a chat connected to compaints area. I was quoted £120.98 a month plus the cost of my Sky Sim card which I havent attempted to update.

The period was supposed to run from 3rd September 2026 I've been billed £243.99 again - spent all day today being passed from one person to another each time the person I'm chatting too just signs off and I begin the process again from scratch - is this normal tactic to wear me down? How do I speak to somebody senior that is authorised to fix the problem rather than people who keep trying to get me to forget what I have agreed and pay more? This company is becoming a shambles?

Re: how do I contact sky

caesarome — Tue, 15 Sep 2026 16:50:53 GMT

@davidsmudger

What does your future bills show ?

Re: how do I contact sky

davidsmudger — Tue, 15 Sep 2026 18:23:00 GMT

the bill got Nov onewards is wrong says £190 which is 173 + 17 i was quoted £120.98 + £17

Re: how do I contact sky

caesarome — Tue, 15 Sep 2026 18:51:18 GMT

@davidsmudger

You might want to put in a complaint giving the time and date that the price was agreed on:

https://www.sky.com/help/complaints

Re: how do I contact sky

davidsmudger — Tue, 15 Sep 2026 18:57:08 GMT

I've sent two complaints - no response Ive send photos of the quote for TV and Broardband as requested and supplied codes via chat - No help. Spoken to 20 people no help. Is there any sky representation in this group? next step is social media.