topic Credit Refund in Account & Billing

Credit Refund

VandaK — Mon, 14 Sep 2026 15:41:38 GMT

I cancelled my account back in June and my account is showing as in credit. My existing payment is still current and I would like help in getting the money refunded as I think I have waited long enough. I would be greateful for any help in doing this please.

Re: Credit Refund

Daniel0210 — Mon, 14 Sep 2026 16:40:10 GMT

@VandaK
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that what would have been the next payment date has passed.

Re: Credit Refund

VandaK — Tue, 15 Sep 2026 18:17:05 GMT

Thank you so much for your reply.

I can confirm that the next payment date has passed in fact 2 have now passed. I would be grateful if you could escalate this for me.

Many thanks for your help

Vanda

Re: Credit Refund

Daniel0210 — Tue, 15 Sep 2026 18:21:00 GMT

@VandaK

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Coley-W95 — Tue, 15 Sep 2026 18:59:21 GMT

Thanks for escalating this @Daniel0210. We’ve sent @VandaK an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.