topic Re: Account holder - permission denied accessing in Account & Billing

Account holder - permission denied accessing

EllieMay5 — Mon, 14 Sep 2026 14:17:01 GMT

Trying to view bills and says need permission from account holder,!!

I am account holder any suggestions?

Re: Account holder - permission denied accessing

caesarome — Mon, 14 Sep 2026 14:55:05 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account holder - permission denied accessing

Cardel — Mon, 14 Sep 2026 15:06:06 GMT

Thanks for escalating this @caesarome We’ve sent an invite to chat to @EllieMay5 .

Please be aware conversations automatically close if there is no response within 48 hours.