topic Re: Request pause in payments for 3 months in Account & Billing

Request pause in payments for 3 months

Farrier1 — Mon, 14 Sep 2026 14:24:51 GMT

Hi, I've just been recently made redundant, I've been a sky customer for over 22 years. Due to this situation, I would find it difficult to continue my monthly payments. I kindly request if it would be possible to pause my payments temporarily for a period of at least 3 months, I'm confident I will be more than able to continue my payments after this period, If not could you please provide any alternative support or reduced payment plan during this time. I would really appreciate your understanding and any assistance you can offer in this difficult situation.

like I mentioned above I've been with you for 22 years and I'd like to stay a loyal customer.
many thanks in advance

Dominic Ainsley

Re: Request pause in payments for 3 months

GD1 — Mon, 14 Sep 2026 14:26:17 GMT

@Farrier1 You're not contactimng Sky Customr service by posting here, also Sky won't puase TV, Broadband & Mobile data plans

Re: Request pause in payments for 3 months

MarkGoldsmith — Mon, 14 Sep 2026 14:28:57 GMT

@Farrier1 Sky only allow payment holidays on devices being paid off under credit agreements, they don't offer that for money owed due to subscription services.

Re: Request pause in payments for 3 months

Daniel0210 — Mon, 14 Sep 2026 14:35:56 GMT

@Farrier1

There's a payment holiday ~ and it only applies to Sky Glass and Mobile subscriptions.

This link explains it and its limitations (not sim only)

https://www.sky.com/help/articles/sky-payment-holiday.

And there's a loan extension ~ but again only for Glass or Mobile.

You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.

https://www.sky.com/help/articles/sky-loan-term-extension