topic Re: Last Bill Refund in Account & Billing

Last Bill Refund

smalltown2k — Sat, 12 Sep 2026 16:46:31 GMT

Could someone escalate me for my last bill refund after leaving Broadband. I've waited 2 months and it hasn't gone through automatically.

Thanks

Re: Last Bill Refund

Daniel0210 — Sat, 12 Sep 2026 16:53:22 GMT

@smalltown2k
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account, and
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Last Bill Refund

smalltown2k — Sat, 12 Sep 2026 17:40:16 GMT

Disconnect was on 9th July but I saw other posts on here about these timescales(!) so I left it until now. 7th August and now 7th Spetember payment dates have passed without refund.

£37.42 "Credit goes towards paying your next bill(s)" still shows on my account. I didn't cancel my DD as I assumed that would be used to push the refund back.

Cheers

Re: Last Bill Refund

Daniel0210 — Sat, 12 Sep 2026 18:15:43 GMT

@smalltown2k
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Last Bill Refund

N_chill — Sat, 12 Sep 2026 18:20:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Last Bill Refund

smalltown2k — Sat, 12 Sep 2026 18:38:41 GMT

Thanks both

Re: Last Bill Refund

WillGray95 — Sun, 13 Sep 2026 20:10:14 GMT

Hello, I have the same issue where I have credit on my account waiting to be refunded, please can someone help me resolve this?

Re: Last Bill Refund

caesarome — Sun, 13 Sep 2026 20:39:17 GMT

@WillGray95

Is there a credit on your account due to you leaving Sky and if so when did you leave ?

Re: Last Bill Refund

WillGray95 — Mon, 14 Sep 2026 18:18:38 GMT

Yes there's a credit on my account and I left on the 7th August.

Re: Last Bill Refund

Daniel0210 — Mon, 14 Sep 2026 18:20:50 GMT

@WillGray95
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Last Bill Refund

WillGray95 — Mon, 14 Sep 2026 21:10:26 GMT

Yes, please, I would like you to escalate it to the community messaging team. What would have been the next payment date has now passed and my payment method is still active.

Re: Last Bill Refund

caesarome — Mon, 14 Sep 2026 21:15:33 GMT

@WillGray95

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Last Bill Refund

Brill+Gill — Tue, 15 Sep 2026 08:22:55 GMT

Thanks for escalating this @caesarome. We’ve sent @WillGray95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.