topic Re: Account renewal in Account & Billing

Account renewal

Victoria+ESKINS — Sun, 13 Sep 2026 13:01:45 GMT

Would like to look at cheaper options for broadband and mobile before I look at changing providers

Re: Account renewal

GD1 — Sun, 13 Sep 2026 13:24:19 GMT

@Victoria+ESKINS All mobile/sim deals are on the website, yu won't get any better, for broadband you need to call Sky, the comminity can't help with this.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Account renewal

Daniel0210 — Sun, 13 Sep 2026 13:24:53 GMT

@Victoria+ESKINS

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Account renewal

Mark39 — Sun, 13 Sep 2026 13:25:09 GMT

@Victoria+ESKINS if you're not 'in contract' give Sky a call to see what discounts they'll offer.