topic Re: Outstanding bill error in Account & Billing

Outstanding bill error

Viking2091 — Sat, 12 Sep 2026 18:34:32 GMT

Hi all, I've tried a few times to look at mobiles switching, and also broadband upgrades. The website won't load for me and says invalid link. When I look at broadband it says there's an outstanding bill even though there isn't and I have a subscription unpaid, again, I haven't. This is very frustrating and quite poor from a company like sky. Anyone had this issue before and know how to resolve?

Re: Outstanding bill error

caesarome — Sat, 12 Sep 2026 18:43:36 GMT

@Viking2091

What services do you currently have from Sky ?

Re: Outstanding bill error

Viking2091 — Sat, 12 Sep 2026 19:23:15 GMT

All apart from Sky Cinema and UHD

Re: Outstanding bill error

caesarome — Sat, 12 Sep 2026 19:27:01 GMT

@Viking2091

So you are a Sky Tv customer, do you use Sky Marketplace to pay for subscriptions to the likes of Disney, Paramount etc that could be overdue ?

Re: Outstanding bill error

Viking2091 — Sat, 12 Sep 2026 19:50:04 GMT

I checked this with sky when I called them last week and they said everything looked fine as I can see this on my payment history