topic Re: Charged after cancellation in Account & Billing

Charged after cancellation

Dan_G — Sat, 12 Sep 2026 17:55:27 GMT

Hello,

I was notified on 3rd August that my Internet contract was ending soon (today, 12th September) and that I needed to either do somthing or it would move to a rolling contract at double the price.

I decided to leave sky for another provider and did so in good time, however today I have been charged today the full £49.

I need this refunded.

Thanks

Re: Charged after cancellation

Daniel0210 — Sat, 12 Sep 2026 18:12:58 GMT

@Dan_G

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date so when you were still a customer.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.