https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368784#M304062 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781004">@Lu1se</a>&nbsp;</P> <P>The only solution is to wait until Sky get back to you because with two step verification in place there is no way around it.</P> Sat, 12 Sep 2026 12:16:53 GMT caesarome 2026-09-12T12:16:53Z https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368715#M304052 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Lu1se_0-1789210199084.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/120137i7631D7AE9D02ED29/image-size/medium?v=v2&amp;px=400" role="button" title="Lu1se_0-1789210199084.png" alt="Lu1se_0-1789210199084.png" /></span></P><P>Hi - hoping someone can help!</P><P>Couldn't get into my email this morning - nil changes at my end so assume Sky did the above. I have spent more than 1 hour speaking to agents, cleared security 7 times and still no luck. I have 2 sky accounts - one with a sky.com address which is the one that's locked out (original one with email only now) and the other with me.com address(this has my broadband account) - Sky would not let me resign up using the original address. My issue has now been escalated - 4-5 working days!!!!! Obviously my emails are very important especially as I have travel coming up. I don't think it has helped that I have only managed to speak with non UK agents - altho polite and state they understand my issue they actually don't. According to everything I read online, it should be a simple thing of unlocking my account.&nbsp;</P><P>When I opt for forget my password it only offers to email me a code - to an email that I no longer use!!!!</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Lu1se_1-1789210454603.png"><img src="https://helpforum.sky.com/skins/images/84A0C4188ADF2DB9298DBD32BA2BB6C3/responsive_peak/images/image_rejected.gif" alt="Lu1se_1-1789210454603.png" /></span></P><P>Has anyone had a decent solution to this - and can I merge both accounts whilst still keeping my emails???</P> Sat, 12 Sep 2026 10:54:56 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368715#M304052 Lu1se 2026-09-12T10:54:56Z https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368784#M304062 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781004">@Lu1se</a>&nbsp;</P> <P>The only solution is to wait until Sky get back to you because with two step verification in place there is no way around it.</P> Sat, 12 Sep 2026 12:16:53 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368784#M304062 caesarome 2026-09-12T12:16:53Z https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368825#M304064 <P>Thanks for that - I don't do patience very well!&nbsp;<BR />I'm just hoping that I won't lose my emails.&nbsp;</P> Sat, 12 Sep 2026 13:14:01 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-reset-my-password-cannot-get-back-in/m-p/5368825#M304064 Lu1se 2026-09-12T13:14:01Z