topic Re: SKY VIP Paramount+ Offer in Account & Billing

SKY VIP Paramount+ Offer

Noz2k — Tue, 11 Aug 2026 10:50:15 GMT

Is this failing to work for anybody else? I signed up to Basic and Annual as the instructions say, but the promo box wasn't auto filled.

I tried to then manually add the promo, and it didn't error and say it was invalid (like it did if I tried something else), but also it doesn't seem to have added anything. Nothing that I can see to say free for 1 year.

I went all the way through, and it looks like I am just signed up for a 7 day trial, there is no promo line that I have seen mentioned in previous threads. It's a brand new email address (and I have tried on other browsers and devices, and with other emails), so unsure why it's not registered the promotion.

Re: SKY VIP Paramount+ Offer

Brill+Gill — Tue, 11 Aug 2026 12:14:05 GMT

Hi @Noz2k, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and provide contact details for the team who can help.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: SKY VIP Paramount+ Offer

DaveDrizen — Tue, 11 Aug 2026 14:24:22 GMT

@Noz2k wrote:
Is this failing to work for anybody else? I signed up to Basic and Annual as the instructions say, but the promo box wasn't auto filled.

I tried to then manually add the promo, and it didn't error and say it was invalid (like it did if I tried something else), but also it doesn't seem to have added anything. Nothing that I can see to say free for 1 year.

I went all the way through, and it looks like I am just signed up for a 7 day trial, there is no promo line that I have seen mentioned in previous threads. It's a brand new email address (and I have tried on other browsers and devices, and with other emails), so unsure why it's not registered the promotion.

It should have the words " promo offer 12 months free underneath the payment date if you promotion period, other wise it look like like you have only got the 7 day free trial period until the the next billing date. Though this is vip offer was by Sky, the only involvement of Sky in this offer is giveing you the promotional code to put in paramount + web site, your actual subscription is with paramount direct and any Questions of your subscription should be taken up. Though I see the forum has invited you for a chat on the matter I don't think in this case in Sky remit to do any thing about getting your premonition period established, I think in this case this can only be sorted by talking to paramount + them selves as that where you account is with, nothing to do with Sky.
Have you had a email from paramount plus confirming your subscription that should confirm the 1 year promotion and advise you of the date when they will actually start actual payments.

Re: SKY VIP Paramount+ Offer

Noz2k — Mon, 17 Aug 2026 21:33:30 GMT

It did not have those words, and I've just had an email saying that the 7 day trial has ran and my subscription has been cancelled, so it didn't roll over either.

Unsure how it would be a Paramount issue if the code no longer works or has expired and is still being shown on the MySky app?

Re: SKY VIP Paramount+ Offer

Noz2k — Mon, 17 Aug 2026 22:04:33 GMT

This is what Paramount+ had to say

Re: SKY VIP Paramount+ Offer

Me134 — Tue, 18 Aug 2026 05:57:09 GMT

You say on your initial post that it's a brand new email address? Did you use an email address different from the one on the Sky account?

Have you had the free annual subscription previously? There is a line in the T&Cs which states that the code may be shared with Sky in order to administer the promotion. If Sky s automated systems tell Paramount that the email is not known that may block you from taking it again.

I've had the free annual offer myself and long since cancelled but still have a years free offer on the MySky app, despite it saying that current and previous subscribers are not eligible. I'm not going to try it and see though.

Re: SKY VIP Paramount+ Offer

DaveDrizen — Tue, 18 Aug 2026 07:16:07 GMT

@Noz2k wrote:
It did not have those words, and I've just had an email saying that the 7 day trial has ran and my subscription has been cancelled, so it didn't roll over either.

Unsure how it would be a Paramount issue if the code no longer works or has expired and is still being shown on the MySky app?

I noticed you say that your paramount + subscription has cancelled after the 7 days free trial. After you signed up for your paramount + subscription onthe paramount + web site using the code supplied by Sky, did you immediately cancel that subscription? If so at the end of the sign up process an the paramount web site using a pop warning message comes up advising you that if you cancel your subscription within the 12 month promotion period you subscription will immediately be cancelled or as your case at the end of the initial 7 day trial and you will the remainder of the 12 month promotion period period. As you have cancelled even before the promotion period you have unfortunately lost that promotion. Though it may say it Skys blub when getting the vip code from them that canceling you still have the full promotion period that information in wrong. Though Sky give you the code that is the only involvement in this offer, your actual paramount + subscription is with paramount direct who you have taken your payment details And therefore subjunctive to there t&c which is different what Sky info. The actual promotion is though promoted by Sky as vip offer in reality Just away of paramount + getting new customer which Sky have no involvement. I think something should be done about the way Sky are promoting this vip offer and the miss information init. You second one I read about falling fowl to this misleading information by Sky and have lost there promotion period of this offer. However as I said paramount do warn you about this I there set up process.

Re: SKY VIP Paramount+ Offer

Me134 — Tue, 18 Aug 2026 07:20:11 GMT

@DaveDrizen Not true about cancelling the free year offer at least, I cancelled mine very early in and it happily told me the date it would turn off, which was the day before the annual renewal date.

Re: SKY VIP Paramount+ Offer

Noz2k — Tue, 18 Aug 2026 15:35:43 GMT

@DaveDrizen,

Paramount have explicitly told me that the code is expired.

I cancelled after I had checked with them that it hadn't worked because I couldn't see anywhere that it went through, there was no promo line as I have seen on other people's screenshot here. Otherwise I would have automatically been charged for a year.

It should also show your next billing data as a year and 7 days time, so shouldn't cancel before that anyhow.

Re: SKY VIP Paramount+ Offer

Philip432 — Thu, 20 Aug 2026 16:08:11 GMT

I have had the same experience just now. They also told me the link provided by Sky has expired

Re: SKY VIP Paramount+ Offer

mc321 — Thu, 10 Sep 2026 11:36:00 GMT

I just got the exact same issue

Luckily i didnt go through with the payment when i realised the promo wasnt applied

After chatting with paramount help online they told me my code had expired thats why it is not applied and to ask sky for a new one

Re: SKY VIP Paramount+ Offer

Clive+Lloyd-Jones — Fri, 11 Sep 2026 11:49:16 GMT

I spoke to Paramount support about this as the same thing is happening to me.

They said it's their new policy. If you're an existing customer, you have to create a new account and sign up again for the offer to work which to me isn't worth the hassle as I've so many bookmarks (I'm not having to start all over again every year, what a p.i.t.a that is!)

I'm not sure how true that statement from Paramount is though - if we could just get the code to appy to the Paramount account instead of being forced to use the link Sky give you, it might actually work. 😠

Re: SKY VIP Paramount+ Offer

DaveDrizen — Fri, 11 Sep 2026 12:12:46 GMT

@Clive+Lloyd-Jones wrote:
I spoke to Paramount support about this as the same thing is happening to me.
They said it's their new policy. If you're an existing customer, you have to create a new account and sign up again for the offer to work which to me isn't worth the hassle as I've so many bookmarks (I'm not having to start all over again every year, what a p.i.t.a that is!)

I'm not sure how true that statement from Paramount is though - if we could just get the code to appy to the Paramount account instead of being forced to use the link Sky give you, it might actually work. 😠

When I got the vip paramount offer, I initially used a email had previously been used on paramount+ subscription and got message " not valid. But then using the Sky link to get promotion code and using a different email not know to paramount, this time was able to sign up and get the promotional period.

Re: SKY VIP Paramount+ Offer

Clive+Lloyd-Jones — Fri, 11 Sep 2026 13:10:57 GMT

Thats what Paramount told me. I'm not doing that, I've far too many bookmarks and stuff I've not finsihed watching on there to keep having to start over each year.

Re: SKY VIP Paramount+ Offer

JT-B — Wed, 23 Sep 2026 17:35:37 GMT

We are having the same issue - VIP Diamond status on the Sky VIP app and the offer shows as Paramount+ free for a year in the "extra entertainment" section and shows a promo code, that then doesn't work! We then called Sky who say that no promo exists for this and I have to be a Sky Cinema customer to get Paramount+ for a year; which is not stated in the T&C's of the offer as far as I can tell.

Totally frustrated that I appear to be being offered something I can't actually have and the people I've spoken to at Sky have been so unhelpful it's untrue!

Re: SKY VIP Paramount+ Offer

Me134 — Wed, 23 Sep 2026 18:32:07 GMT

@JT-B wrote:
We are having the same issue - VIP Diamond status on the Sky VIP app and the offer shows as Paramount+ free for a year in the "extra entertainment" section and shows a promo code, that then doesn't work! We then called Sky who say that no promo exists for this and I have to be a Sky Cinema customer to get Paramount+ for a year; which is not stated in the T&C's of the offer as far as I can tell.

Totally frustrated that I appear to be being offered something I can't actually have and the people I've spoken to at Sky have been so unhelpful it's untrue!

I've got it in mine as well but I know I've had it for a year previously and it does state that it's for new Paramount+ customers only, perhaps that's why it's not working for yourself at least?

Re: SKY VIP Paramount+ Offe

DaveDrizen — Wed, 23 Sep 2026 19:50:17 GMT

@JT-B wrote:
We are having the same issue - VIP Diamond status on the Sky VIP app and the offer shows as Paramount+ free for a year in the "extra entertainment" section and shows a promo code, that then doesn't work! We then called Sky who say that no promo exists for this and I have to be a Sky Cinema customer to get Paramount+ for a year; which is not stated in the T&C's of the offer as far as I can tell.

Totally frustrated that I appear to be being offered something I can't actually have and the people I've spoken to at Sky have been so unhelpful it's untrue!

As I have said previous post on here apart from Sky issuing VIP subscribers the code, Sky has nothing. else to do with Sky , this promotion is a paramount + and the promotion is total ally administered and managed by Paramount + directly and primarily for paramount + to get new custome

You have to sign up direct with paramount+ on there web site where you insert the code given to you by Sky. You have to put you login details & payment details in on the paramount web site, though no payments will be taken in promotion period but will be taken afterwards directly by paramount if you continue your subscription after promotion period ends and the promotion is subject to Paramount t & c. NOT SKYS

Sky are right to say as far as they are concerned that no Paramount promotion exists apart from the paramount+ offer for Sky cinema subscribers with Sky. No promotion dose exist with Sky because this promotion is totally as I said administrated &. managed by Pamamiunt+ directly.

so all communication about his promotion should be directed at paramount, therefore if you have any enquiries , questions or problems with this promotion it is Paramount+ direct you should address them to not Sky. And it will be Paramount not Sky that will communicate with you if there is any changes to the promotion during the period you are subscribed to them.