topic Re: Price different from what was Offered in Account & Billing

Price different from what was Offered

RobinC — Thu, 10 Sep 2026 08:34:34 GMT

Yesterday, I spoke with a representative who agreed to renew my contract for the Ultimate, Sports, and TNT package at £87 per month. However, the confirmation email I received did not reflect this agreed price.

When I phoned back to query this, the agent I spoke with dismissed my account of the previous call, essentially calling me a liar. After spending 30 minutes on the line, I requested my account to be put back to how it was before the offer was made.. he told me I would simply have to call back again for this.

In total, I have now spent over 90 minutes across three separate calls with your off-shore team. Every interaction has been unsatisfactory..

I have requested the script of the call in which the offer was made, I was told this would be sent to me but I don't expect it..

any others had this issue?

Re: Price different from what was Offered

caesarome — Thu, 10 Sep 2026 08:36:19 GMT

@RobinC

As we are customers here who help each other all we can suggest is your put in a complaint by filling in this online forum giving the date and time you first spoke to Sky about this:

https://www.sky.com/help/complaints

Re: Price different from what was Offered

DaveDrizen — Thu, 10 Sep 2026 10:09:33 GMT

@RobinC wrote:

Yesterday, I spoke with a representative who agreed to renew my contract for the Ultimate, Sports, and TNT package at £87 per month. However, the confirmation email I received did not reflect this agreed price.
When I phoned back to query this, the agent I spoke with dismissed my account of the previous call, essentially calling me a liar. After spending 30 minutes on the line, I requested my account to be put back to how it was before the offer was made.. he told me I would simply have to call back again for this.
In total, I have now spent over 90 minutes across three separate calls with your off-shore team. Every interaction has been unsatisfactory..
I have requested the script of the call in which the offer was made, I was told this would be sent to me but I don't expect it..

any others had this issue?

Ring again and ask to be though to the loyalty team, I did this when they updated my contract and I did not and wanted it put back to what is was. I was put forward to this team and spoke to a nice gentleman in the uk and the issue was resolved quickly.

Re: Price different from what was Offered

Gorn777 — Thu, 10 Sep 2026 11:20:14 GMT

I had similar issue, the offer I was given and accepted was subsequently rejected by someone higher up but I was not told so remained on a higher than agreed subscription that was renewed for 24 months at a higher than agreed price.

It took 3 long phone calls and 3 Online chats to finally resolve and honour the original offer as I said I would leave Sky before my cooling off period expired. Durong these phone calls they had to review my previous conversations as its all recorded, so they knew a offer was accepted by me which they decided not to go ahead with.