https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5367153#M303876 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4779370">@Joe662</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for taking the time to join our Community and make your first post! 🥳<BR /><BR />I'll send you an invite to a private chat shortly and we can help with your refund request.&nbsp;<BR />&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR /><BR />Thanks, Jason-</P> Thu, 10 Sep 2026 08:14:50 GMT Jason- 2026-09-10T08:14:50Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5367129#M303874 <P><SPAN>I cancelled sky broadband on 24 July and my account is showing a credit balance, how do I get my money refunded? The payment method (direct debit) had been stopped.</SPAN></P> Thu, 10 Sep 2026 07:08:28 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5367129#M303874 Joe662 2026-09-10T07:08:28Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5367153#M303876 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4779370">@Joe662</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for taking the time to join our Community and make your first post! 🥳<BR /><BR />I'll send you an invite to a private chat shortly and we can help with your refund request.&nbsp;<BR />&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR /><BR />Thanks, Jason-</P> Thu, 10 Sep 2026 08:14:50 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5367153#M303876 Jason- 2026-09-10T08:14:50Z