https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367149#M303875 So I have been contacted by a debt collection agency to recover a debt from a mobile contract with sky but I have never been made aware of any debt and all bills been paid, what should I do Thu, 10 Sep 2026 07:59:18 GMT Rose-Anne 2026-09-10T07:59:18Z https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367149#M303875 So I have been contacted by a debt collection agency to recover a debt from a mobile contract with sky but I have never been made aware of any debt and all bills been paid, what should I do Thu, 10 Sep 2026 07:59:18 GMT https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367149#M303875 Rose-Anne 2026-09-10T07:59:18Z https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367159#M303877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4779402">@Rose-Anne</a>&nbsp; Speak to the DCA to see what the amount of debt is and when it was passed to them.</P> Thu, 10 Sep 2026 08:25:02 GMT https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367159#M303877 GD1 2026-09-10T08:25:02Z https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367270#M303886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4779402">@Rose-Anne</a>&nbsp;</P> <P>Is your Sky mobile still working?<BR /><BR /></P> <P>Did this correspondence from the debt recovery company address you by your name or just the occupier?</P> Thu, 10 Sep 2026 10:20:48 GMT https://helpforum.sky.com/t5/Account-Billing/Debt-collection-agency-unknown/m-p/5367270#M303886 Daniel0210 2026-09-10T10:20:48Z