topic Re: Credit refund after BB cancellation in Account & Billing

Credit refund after BB cancellation

en3 — Wed, 09 Sep 2026 14:37:24 GMT

Hi, hope everyone's well 🙂

I cancelled my contract last month with my last payment going out on August 15th. I can see a £45 credit on my account but not sure how to withdraw/get access to that if anyone can help?

Thanks in advance!

Re: Credit refund after BB cancellation

SKY1992bf — Wed, 09 Sep 2026 14:56:41 GMT

@en3 Can you confirm your payment method is still active

Re: Credit refund after BB cancellation

en3 — Wed, 09 Sep 2026 14:57:45 GMT

Sorry, yes it is!

Re: Credit refund after BB cancellation

SKY1992bf — Wed, 09 Sep 2026 15:00:55 GMT

@en3 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Credit refund after BB cancellation

Danz994 — Wed, 09 Sep 2026 15:06:36 GMT

Good afternoon @SKY1992bf Thanks for making us aware of this. I'll send @en3 an invite now and we can assist further. Thanks, Danielle