https://helpforum.sky.com/t5/Account-Billing/Problems-accessing-VIP-mobile-deals/m-p/5366080#M303757 I'm trying to take advantage of a VIP mobile deal offered through the VIP section of my Sky app, but it keeps saying there's a "it's not you it's us" error. It's for a Pixel 10a at £10pm. I don't have an existing mobile with sky, just TV/broadband. I've tried other device deals to test it and none will go through for devices. But if I try a SIM deal that will add it to my app basket at the correct price (10gb for £5 VIP offer), but I then can't add a device at the VIP deal offered in app, only full price. Is this something I need to call sky up about and ask for the deal that way, or can I fix this in app? Also, is it possible to take out a device VIP deal and also get the VIP data offer too? So get the 10a at £10 and the £5 data deal to use in it? Or can I only use one VIP offer on the account? Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Tue, 08 Sep 2026 17:59:30 GMT HMDalek90 2026-09-08T17:59:30Z https://helpforum.sky.com/t5/Account-Billing/Problems-accessing-VIP-mobile-deals/m-p/5366080#M303757 I'm trying to take advantage of a VIP mobile deal offered through the VIP section of my Sky app, but it keeps saying there's a "it's not you it's us" error. It's for a Pixel 10a at £10pm. I don't have an existing mobile with sky, just TV/broadband. I've tried other device deals to test it and none will go through for devices. But if I try a SIM deal that will add it to my app basket at the correct price (10gb for £5 VIP offer), but I then can't add a device at the VIP deal offered in app, only full price. Is this something I need to call sky up about and ask for the deal that way, or can I fix this in app? Also, is it possible to take out a device VIP deal and also get the VIP data offer too? So get the 10a at £10 and the £5 data deal to use in it? Or can I only use one VIP offer on the account? Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Tue, 08 Sep 2026 17:59:30 GMT https://helpforum.sky.com/t5/Account-Billing/Problems-accessing-VIP-mobile-deals/m-p/5366080#M303757 HMDalek90 2026-09-08T17:59:30Z https://helpforum.sky.com/t5/Account-Billing/Problems-accessing-VIP-mobile-deals/m-p/5366118#M303760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3784774">@HMDalek90</a>&nbsp;</P> <P>Due to this error your only option will be to call Sky to see if they can place both these vip orders for you.</P> Tue, 08 Sep 2026 18:52:27 GMT https://helpforum.sky.com/t5/Account-Billing/Problems-accessing-VIP-mobile-deals/m-p/5366118#M303760 caesarome 2026-09-08T18:52:27Z