topic Re: Refund needed for Broadband credit in Account & Billing

Refund needed for Broadband credit

diamonddave33 — Tue, 08 Sep 2026 11:42:49 GMT

Hi, I have a credit on my broadband account after cancellation back in early August. The direct debit is still active. Could I request a refund please?

Thanks for your help!

Re: Refund needed for Broadband credit

caesarome — Tue, 08 Sep 2026 12:46:41 GMT

@diamonddave33

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund needed for Broadband credit

Brill+Gill — Tue, 08 Sep 2026 12:46:49 GMT

Hi @diamonddave33, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141