topic Re: HBO Max issues in Account & Billing

HBO Max issues

MattBS1 — Mon, 07 Sep 2026 15:31:50 GMT

OK so I was subscribed to the highest HBO MAx app setting, however a payment didn't go out and it stopped working on HBO Max only TNT still works. I cant adjust the setting to the free HBO Max it keeps saying there's an issue, but I cant contact anyone to correct it. So ive had to resubscribe on the HBO Max site, to get it to work. But I still cant change the setting on the sky app, keeps timing out. How do I fix this?

Re: HBO Max issues

-Heather- — Mon, 07 Sep 2026 16:59:53 GMT

Hi @MattBS1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141