topic Refund for cancellation in Account & Billing

Refund for cancellation

Stream3 — Mon, 07 Sep 2026 14:55:05 GMT

I cancelled my Sky Stream puck and was told that I would receive a refund once I returned the equipment. However, I still haven’t received the money. Could you please check the status of my refund and arrange for it to be processed as soon as possible? Thank you.

Re: Refund for cancellation

Angel_Aka — Mon, 07 Sep 2026 15:29:53 GMT

@Stream3 wrote:
I cancelled my Sky Stream puck and was told that I would receive a refund once I returned the equipment. However, I still haven’t received the money. Could you please check the status of my refund and arrange for it to be processed as soon as possible? Thank you.

We can't because this is primarily a customer to customer help forum. We have no idea who you are and have no access to your account. You'd be quicker calling Sky to enquire about your refund.

Re: Refund for cancellation

Daniel0210 — Mon, 07 Sep 2026 16:03:27 GMT

@Stream3
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky we need confirmation that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.