topic Re: Refund credit in Account & Billing

Refund credit

K_D — Mon, 07 Sep 2026 13:06:22 GMT

My contracted ended 24th July and I have returned sky products with credit on my account. Please escalate this to get my credit refunded.

Re: Refund credit

Daniel0210 — Mon, 07 Sep 2026 13:13:32 GMT

@K_D
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky we need confirmation that the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Refund credit

K_D — Mon, 07 Sep 2026 15:10:53 GMT

Yes please do that. I have read other chats on here which is why I waited 6 weeks. I can also confirm the next payment due date has already passed and I have left my payment method active for the refund.

Re: Refund credit

Daniel0210 — Mon, 07 Sep 2026 15:12:51 GMT

@K_D
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund credit

-Heather- — Mon, 07 Sep 2026 16:58:04 GMT

Hi @Daniel0210, thanks for making us aware of this. I'll send @ an invite now so we can assist further. Thanks, Heather