topic Re: Final bill credit not refunded in Account & Billing

Final bill credit not refunded

judogirlie — Mon, 29 Jun 2026 13:15:20 GMT

I closed my TV & Broadband account in April and sent back all equipment as requested. I have a credit on my account and woudl like that refunded, I've tried going via the chat but it's been no help.

Re: Final bill credit not refunded

Daniel0210 — Mon, 29 Jun 2026 14:01:30 GMT

@judogirlie
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Final bill credit not refunded

judogirlie — Mon, 07 Sep 2026 14:57:36 GMT

Hi, thank you for coming back. The credit is still showing. I have no DD set up now, but did not cancel it, it ended with my contract.

Re: Final bill credit not refunded

Daniel0210 — Mon, 07 Sep 2026 15:06:17 GMT

@judogirlie
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Final bill credit not refunded

-Heather- — Mon, 07 Sep 2026 16:46:57 GMT

Hi @Daniel0210, thanks for making us aware of this. I'll send @judogirlie an invite now so we can assist further. Thanks, Heather