topic Customer service number in Account & Billing

Customer service number

AndieWel — Mon, 07 Sep 2026 09:38:54 GMT

Hi, My dad has dementia and has forgotten his passowrds/security question answers. I have power of attorney and need to send in a copy but I need to speak to someone without going through the automated process which keeps cutting me off because I dont have the answers. Can anyone help with a number for a human please? Thanks Andie

Re: Customer service number

Angel_Aka — Mon, 07 Sep 2026 09:45:02 GMT

@AndieWel wrote:
Hi, My dad has dementia and has forgotten his passowrds/security question answers. I have power of attorney and need to send in a copy but I need to speak to someone without going through the automated process which keeps cutting me off because I dont have the answers. Can anyone help with a number for a human please? Thanks Andie

It's often based to stay silent on the phone to Sky. The automated system then normally connects you to a human operator.

Good luck.

Re: Customer service number

GD1 — Mon, 07 Sep 2026 09:46:09 GMT

@AndieWel Please this link https://www.sky.com/help/articles/third-party-assistance

You can nominate a third-party to help sort out things like your bills if you have accessibility needs.

At a basic level, you can assign nominees who can contact us on your behalf to carry out certain actions on your account. They’ll need to know your account password, but don’t worry, your account’s still yours.

Other third-parties will need to send us documentation to confirm their authority to act on your behalf. Please note: we only accept documentation from Property & Financial PoAs, not from Health and Welfare PoAs.

Documentation

Documentation can either be:

Non-legal

Appointeeships – BF57 forms from the Department for Work and Pensions.
Signed letters of authority.
General Powers of Attorneys – that have not been endorsed by the Court.
PoA Registrations.

Or legal

Enduring & Lasting Powers of Attorney issued in England and Wales.
General Power of Attorney – endorsed by the Court.
Deputies – Court of Protection.
Trusteeships.
PoAs and/or Court Orders issued in Scotland; in other parts of UK eg Northern Ireland, the Channel Islands or the Isle of Man; and in the Republic of Ireland.

You can send your completed official documents, along with your contact details, to our accessibility team by:

Email: accessiblecustomerservice@sky.uk, or;
Letter: Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Once we have your documents, we’ll approve/decline it within five working days. Please note: any documents you send us will be destroyed unless you ask us to return them.

Whatever method you choose, don’t hesitate to get in touch to see how we can help.

Re: Customer service number

MrRichAllen1976 — Mon, 07 Sep 2026 10:34:58 GMT

@AndieWel I'm not sure if it still works but the number I used to ring on (before my account was transferred to my Brother's name last year) was an 0345 number

I found this via Google.