Daniel Caldwell

DanielCaldwell1 — Sun, 06 Sep 2026 22:00:18 GMT

Why has my refund not been issued

Re: Daniel Caldwell

Daniel0210 — Mon, 07 Sep 2026 03:54:49 GMT

Hi @DanielCaldwell1

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers.

Is this a credit after cancellation? Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky we need confirmation that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

edit: your duplicate thread has been removed to prevent duplication of replies.

topic Daniel Caldwell in Account & Billing

Daniel Caldwell

Re: Daniel Caldwell