topic Address on account is missing building name in Account & Billing

Address on account is missing building name

aqz86 — Sun, 06 Sep 2026 11:04:17 GMT

I've had Sky Broadband for 9 months. The postal address on my account seems to be wrong - the number and street are correct, but the building name is missing. I can't seem to update anywhere without saying I've moved house (because I haven't).

Re: Address on account is missing building name

caesarome — Sun, 06 Sep 2026 11:08:12 GMT

@aqz86

To have this updated you will need to call Sky.

Re: Address on account is missing building name

aqz86 — Sun, 06 Sep 2026 11:09:25 GMT

Thanks. What's the number for the correct department?

Re: Address on account is missing building name

Daniel0210 — Sun, 06 Sep 2026 11:58:01 GMT

@aqz86

There is no specific department.

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.