topic Re: Complaint in Account & Billing

Complaint

Sheralee1 — Sat, 05 Sep 2026 09:13:35 GMT

I have raised 2 complaints and called multiple times regarding the service network, after been passed around and spending hours on calls, still no response which has left me no option other than to cancel my direct debit in hope that someone will call me.

The service has been apauling and being a loyal customer for 13 years it's a disgrace, even having to be on the end of a call and your employees calling each other incompetent is something else however their not wrong.

Re: Complaint

GD1 — Sat, 05 Sep 2026 09:18:52 GMT

@Sheralee1 You're only telling other customers, when you raise a complaint Sky have up to 6 weeks to resolve.

Cancelling your payment won't get anyone to call you, this is the worse thingh you can do as now Sky not only won;t call you they will restrict your services until you reinstae the payment and pay what you owe them.

Now that you've cancelled your direct debiot you won't even get through to an agent as you wil;l be advised to reinstate payment and clear wnything you may owe.

Re: Complaint

Daniel0210 — Sat, 05 Sep 2026 09:18:55 GMT

Hi @Sheralee1

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

You aren't making a complaint by posting here.

Cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems.

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.

Re: Complaint

caesarome — Sat, 05 Sep 2026 09:24:17 GMT

What service network are you having issues with so mobile, broadband etc and what is happening ?