topic Renew contracts in Account & Billing

Renew contracts

SandraZh — Fri, 04 Sep 2026 21:20:01 GMT

Hi, i found so difficult to renew my contracts, it doesn't work online theought the app, and i cant even reach to speack with assistant, and i am running out from time, can someone help or give an advice what the best to do, because i feel like i have to change the provider which i dont want

Re: Renew contracts

Daniel0210 — Sat, 05 Sep 2026 04:09:09 GMT

@SandraZh

Why can't you speak to an agent? What is happening when you call (apart from a queue maybe)?

Re: Renew contracts

SandraZh — Sat, 05 Sep 2026 07:43:11 GMT

Dont connect me to agent, the bot gives me options and leades to links where i can find the help...i am trying every day and will hopefjly i will reach agent...

Re: Renew contracts

Me134 — Sat, 05 Sep 2026 07:47:15 GMT

@SandraZh wrote:
Dont connect me to agent, the bot gives me options and leades to links where i can find the help...i am trying every day and will hopefjly i will reach agent...

When it asks for the reason for the call say "cancellation", that should get you to either a person or a Whatsapp chat (although that failed for me yesterday for some technical reason and put me straight through to an agent anyway).

Re: Renew contracts

SandraZh — Sat, 05 Sep 2026 07:50:39 GMT

Will try that way, thank you!

Re: Renew contracts

Daniel0210 — Sat, 05 Sep 2026 09:00:27 GMT

@SandraZh
All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Renew contracts

SandraZh — Sat, 05 Sep 2026 09:39:09 GMT

Thank you so much