topic Re: Suspended account in Account & Billing

Suspended account

Spursie — Fri, 04 Sep 2026 16:20:22 GMT

Some years ago I left Sky and as far as I was concerned all payments had been taken by DD

I went to TalkTalk but was not happy and 2 years ago decided to return. I was mortified to see I had 'Account Suspended' I phoned to ask why and I had £12.40 outstanding. I had never had notifications about and they could not tell me what it was for as it was a very old debt and was in the Archives. In desperation I pad this although I was sure it was incorrect. Although my account was now clear I still couldn't not come back to Sky so stayed with Talk Talk. After 2, years of having a zero balance the account is still suspended'

During all this time I have had Sky Mobile and are VIP.

How can I get reinstated to come back

Re: Suspended account

caesarome — Fri, 04 Sep 2026 16:26:40 GMT

@Spursie

As you have been away for two years you should be signing up as a new customer thefore setting up a new account or are you unable to do this ?

Re: Suspended account

Spursie — Fri, 04 Sep 2026 17:04:19 GMT

I can open a new account for Broadband but I wanted to buy a new phone and although my credit rating was 99% I didn't pass the Sky rating because my Account is still suspended

Re: Suspended account

MrRichAllen1976 — Fri, 04 Sep 2026 17:10:58 GMT

@Spursie Sounds like CS being their usual incompetent selves.

Re: Suspended account

DaveDrizen — Fri, 04 Sep 2026 17:36:08 GMT

@Spursie wrote:
I can open a new account for Broadband but I wanted to buy a new phone and although my credit rating was 99% I didn't pass the Sky rating because my Account is still suspended

After two years if you have cleared any outstanding amount and cancelled all your services that long ago, your account should have been closed a long time ago and should not just be suspended now, as you should no longer be considered as Sky customer after that length of time. As put above you should now be considered as a new customer.