topic Re: Extra charger in Account & Billing

Extra charger

Sinead15 — Tue, 01 Sep 2026 18:34:37 GMT

I see ye have put a new charge for sky signature discount of 4.80 which means my bill will be 41.40 instead of what I'm paying know at the moment with discount which is 36.80 so therefore there's no way my lowhousehold budget can swize that extra amount So therefore you going to loose valuable coustomer that's be with ye for years

Re: Extra charger

caesarome — Tue, 01 Sep 2026 18:53:23 GMT

@Sinead15

You are not talking to other customers here and not Sky. If you are not in the minimum term of a contract you are free to give Sky 31 days notice to cancel.

Re: Extra charger

DaveDrizen — Tue, 01 Sep 2026 19:09:33 GMT

@Sinead15 wrote:
I see ye have put a new charge for sky signature discount of 4.80 which means my bill will be 41.40 instead of what I'm paying know at the moment with discount which is 36.80 so therefore there's no way my lowhousehold budget can swize that extra amount So therefore you going to loose valuable coustomer that's be with ye for years

If you it because discount has finished for sky signature because it was not for the whole of you minimum term, that price of signature has increase and , but you contract is still in a minimum term which appears to be the case if you are still receiving some discount for sky signature Sky may not allow you to cancel until the end of this minimum term, and if they did they would probably charge you a termination fee equal to the amount you would payed from the date of cancellation to end date of your minimum term.

The period of you your discount should have been included in thecemail confirming your contract offer when you first took out you Sky tv contract. Also the dates of all discounts are shown against each item on your Sky monthly bill, so you should been aware when this discount was finishing.

Only the annual increse to the list price package is the only time you could cancel with in your minimum term without termination fee being imposed. If this increase is not that but just the fact that a discount has finished unfortunately as explained above you will probably not be unable cancel till the end of the minimum term

Re: Extra charger

Sinead15 — Thu, 03 Sep 2026 21:26:29 GMT

Sorry what r you to on about.

My contract is fine until 2027

This is a new charge sky has brought out for sky signature

So what in are you to on about.

Also this called sky community where customers come to so what in earth are u on about

Re: Extra charger

PandJ2020 — Thu, 03 Sep 2026 22:09:27 GMT

@Sinead15 wrote:
Also this called sky community where customers come to

Yup, and other customers answer you.

Some customers are seeing price increases but the letter details your right to cancel, even if in contract